Privacy Policy

Last Updated: March 2025

At lorqenavixi, we handle your personal information with care and transparency. This policy explains how we collect, use, and protect your data when you use our weekly budgeting service. We're committed to following Australian privacy laws and being upfront about our practices.

Information We Collect

When you sign up for lorqenavixi, we gather different types of information to provide our budgeting services effectively. Here's what we collect and why it matters.

Account Information

Creating your account requires some basic details. We need your name, email address, and a secure password. If you're using our premium features, we'll also collect billing information like your payment card details or bank account information for direct debit arrangements.

Financial Data

Our budgeting tools work by analyzing your spending patterns. You provide information about your income, expenses, and financial goals. This might include transaction categories, recurring bills, savings targets, and budget allocations. We store this data securely to help you track your weekly finances.

Usage Information

Like most online services, we automatically collect technical data when you use lorqenavixi. This includes your IP address, browser type, device information, and how you interact with our platform. We use this to improve our service and ensure everything runs smoothly.

Communication Records

When you reach out to our support team or interact with us through email, we keep records of those conversations. This helps us provide better assistance and resolve any issues you might encounter.

How We Use Your Information

Your data serves specific purposes that directly benefit your experience with lorqenavixi. We don't use your information for anything outside these legitimate purposes.

  • Providing and maintaining your budgeting tools and account access
  • Processing your transactions and managing billing for premium features
  • Generating personalized budget insights and spending analysis
  • Sending important updates about your account or changes to our service
  • Responding to your questions and providing customer support
  • Detecting and preventing fraudulent activity or unauthorized access
  • Improving our platform based on how people actually use it
  • Complying with legal obligations under Australian law

We never sell your personal information to third parties. Your financial data stays private and is only used to help you manage your budget more effectively.

Data Storage and Security

Protecting your financial information is something we take seriously. We use industry-standard security measures to keep your data safe from unauthorized access, disclosure, or misuse.

Security Measures

All data transmitted between your device and our servers is encrypted using TLS protocols. Your financial information is stored in encrypted databases hosted in Australian data centers. We regularly update our security practices and conduct vulnerability assessments to stay ahead of potential threats.

Access Controls

Only authorized lorqenavixi personnel can access user data, and only when necessary for service provision or support. Our team members are trained in data privacy practices and bound by confidentiality agreements. We maintain detailed logs of who accesses what data and when.

Data Retention

We keep your information for as long as your account remains active. After you close your account, we retain certain data for up to seven years to comply with Australian taxation and financial record-keeping requirements. Transaction history and budget records fall under these legal obligations.

Sharing Your Information

We share your data only when necessary to operate our service or when required by law. Here's who might see your information and under what circumstances.

Service Providers

We work with third-party companies that help us run lorqenavixi. Payment processors handle your billing information, cloud hosting providers store our data, and email service providers send you account notifications. These companies are carefully selected and contractually obligated to protect your information. They can only use your data for the specific services they provide to us.

Legal Requirements

Sometimes we're legally required to disclose information. This happens when we receive a valid subpoena, court order, or request from law enforcement. We may also share data to protect our rights, prevent fraud, or ensure the safety of our users. Before disclosing anything, we carefully review each request to make sure it's legitimate and necessary.

Business Transfers

If lorqenavixi is acquired by another company or merges with another business, your information would be transferred as part of that transaction. You'd be notified beforehand, and the new entity would still be bound by this privacy policy until they provide notice of any changes.

Your Privacy Rights

Under Australian privacy legislation, specifically the Privacy Act 1988 and the Australian Privacy Principles, you have several rights regarding your personal information.

Access and Correction

You can request a copy of all personal information we hold about you. Most of this is already accessible through your account dashboard, but if you need a comprehensive export, just ask. If any information is incorrect or outdated, you have the right to request corrections. We'll update it promptly unless there's a legal reason not to.

Data Portability

You can download your budget data in a standard format anytime through your account settings. This makes it easy to move your financial records to another service if you choose. We provide exports in CSV and JSON formats that are compatible with most budgeting applications.

Deletion Requests

You can delete your account and request removal of your personal information. We'll process this within 30 days, though some data may be retained for legal compliance purposes as mentioned earlier. Keep in mind that deletion is permanent and you won't be able to recover your budget history afterward.

Marketing Preferences

You control whether you receive promotional emails from us. Every marketing email includes an unsubscribe link. You'll still receive essential account notifications and service updates even if you opt out of marketing communications.

Right How to Exercise It Response Time
Access your data Account dashboard or email request Immediate to 14 days
Correct information Account settings or support request Within 7 days
Delete your account Account settings or written request Within 30 days
Export your data Download from account settings Immediate

Cookies and Tracking

lorqenavixi uses cookies and similar technologies to make our service work properly and understand how people use our platform. Here's what that actually means for you.

Essential Cookies

Some cookies are necessary for basic functionality. These keep you logged in, remember your preferences, and ensure secure access to your account. You can't disable these without breaking the service, but they don't track you across other websites.

Analytics Cookies

We use analytics tools to understand which features people find useful and where they encounter problems. This data is aggregated and anonymized. We don't track individual browsing behavior outside of lorqenavixi. You can opt out of analytics cookies through your browser settings without affecting your account functionality.

Managing Cookies

Most browsers let you control cookies through their settings. You can block all cookies, delete existing ones, or get notified when new cookies are set. Just be aware that blocking essential cookies will prevent you from using lorqenavixi properly.

Children's Privacy

lorqenavixi is designed for adults managing their finances. We don't knowingly collect information from anyone under 18 years old. If you're a parent and discover that your child has created an account, please contact us immediately and we'll delete it. Our service requires users to be at least 18 to create an account.

International Data Transfers

Your data is primarily stored and processed within Australia. However, some of our service providers operate globally, which means your information might be transferred to servers in other countries for backup purposes or technical processing. When this happens, we ensure these providers meet Australian privacy standards through contractual agreements and appropriate safeguards.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via email and display a notice in your account dashboard. The updated version will show a new date at the top of this page. Continuing to use lorqenavixi after changes take effect means you accept the updated policy.

Data Breach Notification

If we experience a data breach that's likely to result in serious harm to you, we'll notify you within 72 hours as required by Australian privacy law. We'll explain what happened, what information was affected, and what steps we're taking to address the situation. You'll also receive guidance on protecting yourself from potential consequences.

Questions About Privacy

If you have questions about this privacy policy or how we handle your information, we're here to help. You can reach our privacy team through several channels.

Email: help@lorqenavixi.com

Phone: +61399395334 (Monday to Friday, 9am to 5pm AWST)

Mail: 24 Britawast Rd, Mandurah WA 6210, Australia

If you're not satisfied with our response to a privacy concern, you can lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au.